Refund Policy
Refund Policy
At Frost, we want you to be completely satisfied with your purchase. If for any reason you are not, you have the right to return your item(s) within 30 days of receipt.
Conditions for Returns:
- The item(s) must be returned in the same condition as received, unused, undamaged, and with all original packaging and tags.
- Returns must be initiated and shipped back to us within 30 days of receipt of the item(s).
How to Initiate a Return:
- Contact us at Frost.shopinfo@gmail.com to notify us of your return and receive the return address.
- Pack the item(s) securely to avoid damage during transit.
- Ship the item(s) back to the provided address.
Refund Process:
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
Additional Notes:
- Return shipping costs are the responsibility of the customer unless the item(s) arrived damaged or faulty.
- Frost is not responsible for returns lost or damaged during shipping.
If you have any questions about our refund policy, please feel free to contact us at Frost.shopinfo@gmail.com.